Find answers to common questions about our service
Our upgrades are guaranteed for the lifetime of the service. We provide unlimited free replacements for any downgrades during this time. Simply use the Renew feature with your original key if you ever experience a downgrade.
Upgrades typically take 30 minutes to 1-2 hours depending on volume. In rare cases during high demand, it may take up to 24 hours. You'll receive a confirmation email from Spotify once complete.
Yes, we use a trusted and secure system that has successfully processed thousands of upgrades. Your account credentials are encrypted during transmission and never stored on our servers.
We support upgrades for a large selection of countries including the US, UK, Canada, Germany, France, and many more. During the upgrade process, you can select your preferred country or choose "Any Available" for fastest processing.
No, your account must be on a Free plan for an upgrade to work. If you currently have Premium, you will need to cancel your subscription first, wait for it to expire, and then use our service.
Simply go to our Renew page and enter the same key you used for the original upgrade along with your Spotify credentials. The renewal process will restore your Premium status — this is completely free and covered by the lifetime guarantee.
Yes, we strongly recommend changing your password after the upgrade is complete. This is a basic security best practice. Your old password is never stored by us.
First, check your key status on the Key Info page. If the key shows as valid but still doesn't work, please contact your reseller. Keys are typically one-time use unless your upgrade has been downgraded, in which case you can use the Renew feature.
No, each key is valid for a single Spotify account upgrade. If you need to upgrade multiple accounts, you will need a separate key for each one.
Use our Key Info page to check the current status of your key. You can see if it's been used, if the upgrade is processing, or if there's an issue that needs attention.